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Continue reading →: When Everyone Is Responsible, No One Is Responsible
This week’s episode of After the Last Dog was about the cleaning checklist problem. The checklist is posted. The closing duties have been explained. And still, someone asks what needs to be done, or everyone leaves and the same unfinished tasks are waiting for the owner at the end of…
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Once Upon a Time… When that delivery truck pulls up, everybody suddenly becomes interested in inventory. Maybe it is a luxury line you just introduced. Maybe it is something you saw in a Facebook post and thought, “We should try this.” Maybe it is the newest “did you know about…
Continue reading →: The product mistake most grooming salons never calculate until The profits disappear -
Continue reading →: 8 Signs You’re in an Unhealthy Grooming Environment (and What to Do Next)
A lot of professionals have worked in salons where the day runs on habit, pressure, and whoever has the strongest voice in the room. After a while, that starts to feel normal. But normal does not always mean healthy, and common does not always mean professional.
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Continue reading →: We Don’t Ask Why Enough
Once upon a time, a young girl went to grooming school, got her diploma, and walked out thinking she had been educated. It did not take long for her to realize that knowing how to copy a motion and understanding why you are doing it are not the same thing.…
This is the operator’s side of WPGA.
Start Here: What needs structure in your salon right now?
Choose the area you want to strengthen first.
